Mohd Hafiz
Baharom
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IT Support System Engineer with 3+ years of specialized experience in server support and web hosting infrastructure, backed by 8 years as an IT Executive overseeing enterprise-level systems and operations.
About Me
IT Support System Engineer with 4+ years of specialized experience in server support and web hosting infrastructure, backed by 8 years as an IT Executive overseeing enterprise-level systems and operations.
Certified in CWA, CWSA-1, CPCP, and CPP from cPanel University, with working knowledge of Linux environments, cPanel server administration, and end-user support. Known for solving complex issues swiftly and mentoring junior staff to elevate team capabilities.
Passionate about delivering reliable support and driving continuous improvements in IT infrastructure. Looking to leverage my hybrid experience in a dynamic IT environment that values proactive support and team collaboration.
Specialty
Server Support
Focus
Web Hosting
Experience
11+ Years
Certified
cPanel Pro
Work Experience
System Support Engineer
Serverfreak Technologies Sdn Bhd
Klang
- Provide support to managed hosting customers via live chat and e-ticketing
- Maintaining current estate & provisioning new managed hosting customers
- Diagnosing and resolving WordPress issues in a timely manner
- Troubleshoot and resolve issues within WHM and cPanel
- Providing remote support when needed
- Arrange and provide packages for customers/resellers based on requirements
- Diagnosing and resolving spam email issues
IT Executive
YCH LOGISTICS M SDN BHD
Shah Alam
- Maintaining server OS (Windows Server 2003, 2008, and 2012)
- Setup for new projects including PC, printers, access points, and all IT-related hardware
- Setup end-to-end scanning devices within the designated area
- End-user management for profile/account and related data within Windows
- Follow up tickets till resolved with China, Singapore, and India teams
- Heads up for new implementation by Singapore IT team for WX3, TX3, and WMS systems
- Purchase and renew IT hardware and software licenses with vendors
- Office 365 configuration with K1, E1, E3 licenses
- Server installation at AIMS and Cyberjaya data center
- Network troubleshooting - Ubiquity Access Point and network switches
- RF scanner configuration for Android and Windows
- OneDrive, Google Drive, and cloud backup configuration
- IT property inventory and license management
Senior IT Technical Support
Intercity MPC (M) Sdn Bhd
Shah Alam
- Maintaining server OS (Windows Server 2003, 2008 and 2012)
- Maintaining server room including DR site
- Maintaining Active Directory and domain policy
- Maintaining network issues - LAN, WAN, DNS, DHCP
- Data backup for the whole company based on schedule frequency
- ISMS (Information Security Management System) SIRIM compliance
- Handling firewall policy and improving cyber security
- Email management, setup, and maintain (Exchange, POP3, Zimbra)
- HP/DELL tape library backup restore operations
- FTP/SFTP setup and configuration (IPSWITCH/WINSCP/FILEZILLA)
- PC/Server security hardening
- Maintaining WSUS
IT Engineer for HP (Resident at UMW Holdings Berhad)
EIS Services (M) Sdn Bhd
Shah Alam
- 1st level / 2nd level support for desktop PC and notebook troubleshooting
- Installation, setup, configuration, migration, upgrading and maintenance of systems
- Support all business entities under UMW Group (UMW Corporation, UMW Industries 1985, UMW Industrial Power, UMW Heavy Equipment, UMW Advantech, UMW Kayaba)
- Front-line support for Hewlett Packard (HP) staff
- Handle virus, connectivity issues, email management backup, and data restore
Store Assistant
Dr. P. Lee Fras Nortier Rooibos Museum Sdn Bhd
Shah Alam
- Operate forklift or other warehouse machinery
- Receiving, storing, and picking up incoming and outgoing material
- Responsible for management of overall store operation and logistic arrangement
- Tally the quantity received with outgoing
Project Assistant
SnT Global Services Sdn Bhd
Shah Alam
- Checking document
- Log case from call
- Documentation / filing
- Key in data to the system and Excel
Technical Skills
Technologies & Tools
Administration Skills
- Records, transcribes, formats, updates, assembles and transmits information
- Maintain systematic filing documents
- Preparing reports
- Entertain calls in a courteous manner
- Handling incoming and outgoing mail and email
- Preparing materials and venue for meetings
- Printing, photocopying, scanning, and faxing documents
Additional Technical Skills
Key Strengths:
Companies & Vendors
Companies I've Worked With
Serverfreak Technologies
2022 - Present
YCH Logistics
2018 - 2022
Intercity MPC
2013 - 2018
UMW Holdings
2011 - 2013
Vendor Expertise
Certifications & Education
Certifications
Professional credentials
cPanel & WHM Administrator Certification (CWA)
cPanel University - 2022
cPanel & WHM Sales Agent Certification (CWSA-1)
cPanel University - 2022
cPanel Professional Certification (CPCP)
cPanel University - 2022
cPanel Partner Certification (CPP)
cPanel University - 2022
Education
Academic background
Diploma In Multimedia Application
Cosmopoint International College Of Technology (KLMU)
Klang, Selangor
Sijil Pelajaran Malaysia (SPM)
Sekolah Menengah Kebangsaan Seksyen 16
Shah Alam, Selangor
Get In Touch
I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself.
Contact Information
mohdhafizbaharom@gmail.com
Address
No. 9C, Block 17, Jalan Dawai 16/2,
Section 17, 40200 Shah Alam,
Selangor, Malaysia
Personal Details
Age
40 years old
Gender
Male
Status
Married
Nationality
Malaysian
Interests